Privacy Policy

Introduction

Look, we get it - privacy policies can be a total slog to read through. But since we're asking you to trust us with your information when you're thinking about working with us on your architectural projects, we figured you deserve to know exactly what happens with your data. No legal jargon overload, just the straight facts about how Mythral Quintaris Architecture handles your personal info.

This policy covers our website, email communications, and any interactions you have with our studio. Whether you're browsing our portfolio, requesting a consultation, or already working with us on a sustainable design project, this applies to you.

What Information We Collect

We only collect what we actually need to provide our architectural services and communicate with you effectively. Here's the breakdown:

Personal Details

Your name and title
Email address & phone number
Company or organization name
Mailing address when relevant

Project Information

Property details & locations
Design preferences & requirements
Budget considerations
Timeline expectations

We also collect some technical stuff automatically when you visit our site - things like your IP address, browser type, pages you visit, and how long you stick around. This helps us understand how people use our website and where we can improve the experience.

How We Actually Use Your Data

We're not in the business of hoarding data for no reason. Everything we collect serves a purpose:

Communication & Service Delivery

Responding to your inquiries, scheduling consultations, sending project updates, sharing design concepts, and generally keeping you in the loop about your architectural project. Pretty standard stuff.

Project Development

Understanding your needs, creating design solutions, preparing documentation, coordinating with contractors and consultants, and making sure we're delivering what you actually want - not what we think you should want.

Legal & Administrative

Contract management, invoicing, compliance with building codes and regulations, maintaining professional records as required by our licensing bodies. The less exciting but totally necessary stuff.

Website Improvement

Analyzing how visitors interact with our site so we can make it better, faster, and more useful. If everyone's bouncing off a particular page, we wanna know why.

Who Gets to See Your Information

We're not selling your data to marketing companies or sharing it with random third parties. Here's who might need access:

Our Team: Obviously, our architects and staff need access to work on your project effectively.
Project Collaborators: Engineers, contractors, consultants, and other professionals who are essential to bringing your project to life. We only share what's necessary for them to do their job.
Service Providers: Companies that help us run our business - cloud storage, email services, accounting software, that sort of thing. They're contractually obligated to keep your data secure.
Legal Requirements: If we're legally required to disclose information (court orders, regulatory requests, etc.), we'll do so - but only to the extent required by law.

Important: We'll never use your project photos or details in our portfolio without getting your explicit permission first. Your privacy extends to how we showcase our work.

How We Keep Your Data Secure

We take security seriously - it's not just about ticking compliance boxes. Our approach includes:

Technical Safeguards

Encrypted connections (SSL), secure servers, regular backups, and access controls that limit who can see what.

Physical Security

Our office has controlled access, and we don't leave sensitive documents lying around or unlocked devices unattended.

Staff Training

Everyone on our team understands their responsibility to protect client information and follows our data handling protocols.

Regular Updates

We keep our systems patched and updated to protect against emerging security threats.

That said, no system is 100% bulletproof. We do our absolute best, but if you're emailing us sensitive financial info or super confidential details, maybe give us a call instead or use our secure file transfer system.

Cookies & Tracking Technologies

Yeah, we use cookies - but not the chocolate chip kind. These are small files that help our website remember your preferences and understand how you use the site.

Cookie Type	What They Do	Can You Opt Out?
Essential Cookies	Keep the website functioning properly - things like remembering you're logged in or maintaining your session.	Not really - these are necessary for the site to work.
Analytics Cookies	Help us understand which pages people visit, how long they stay, what they click on. It's all anonymous aggregate data.	Yep - you can disable these in your browser settings.
Preference Cookies	Remember your choices like language preferences or font size adjustments.	Yes, but then we can't remember your preferences.

Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make parts of our website less functional or personalized.

Your Rights & Choices

This is your data we're talking about. Under Canadian privacy laws (including PIPEDA), you've got rights:

Access Your Information

You can ask to see what personal data we have about you. We'll provide it in a reasonable timeframe, usually within 30 days.

Correct Inaccuracies

If something's wrong or outdated, let us know and we'll fix it. We want our records to be accurate too.

Request Deletion

Want us to delete your data? We'll do it, unless we're legally required to keep it (like for tax or regulatory purposes). Active project files need to be retained, but once a project's done and our retention period is up, we can delete your info.

Withdraw Consent

If we're using your data based on your consent (like for marketing emails), you can withdraw that consent anytime. There's an unsubscribe link in every email we send.

Object to Processing

If you think we're using your information inappropriately, you can object and we'll review the situation.

To exercise any of these rights, just shoot us an email at hello@mythralquintaris.info or give us a call. We'll verify your identity (to make sure we're not giving your info to someone else) and then take care of your request.

How Long We Keep Your Data

We don't keep your information forever - that'd just be hoarding at some point. Our retention periods depend on the type of data:

Active Project Files: For the duration of the project plus 7 years (that's the standard for professional liability and tax purposes in Canada).
General Inquiries: If you just asked a question and didn't become a client, we'll keep that for about 2 years in case you circle back, then delete it.
Marketing Communications: Until you unsubscribe or we notice you haven't engaged with our emails in ages (usually 3 years of inactivity).
Website Analytics: Aggregate data is kept indefinitely since it doesn't identify individuals. Individual session data is typically purged after 26 months.

Third-Party Links

Sometimes our website might link to other sites - maybe a supplier's website, a building product manufacturer, or an article we found interesting. Just so you know, we're not responsible for their privacy practices. Once you click away from our site, their rules apply. We'd suggest checking out their privacy policies too if you're concerned about how they handle data.

Children's Privacy

Our services aren't directed at anyone under 18. We don't knowingly collect information from kids. If you're a parent and think your child has somehow provided us with their information, let us know immediately and we'll delete it.

Changes to This Policy

Privacy laws evolve, our business practices change, and sometimes we just realize we could explain things better. When we update this policy, we'll change the "Last Updated" date at the top and, if the changes are significant, we'll notify you via email or a prominent notice on our website. We're not gonna sneak in major changes without telling you.

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